Frequently Asked Questions (FAQs)

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Questions, comments, ideas…go!

Help is on the way. In fact, you just found its headquarters. 


Club Card

Just ask! All of our stores carry them, so visit a store near you.

Just head to your favorite store and ask for a new one.  

At a store near you, just show your club card and a photo ID on your birthday or the day after to get your 20% off birthday discount.

Savers Club CardTM is your license to save bigger than big. Sign-up is free, and members enjoy pre-sales events, birthday offers, invites to special events and notifications about upcoming sales.  

Yes! Club Cards are always free and sign up is easy.

Purchase & Exchange

You have 14 days to complete an exchange in our stores. Please bring your receipt and items with tags attached so we are able to process your exchange.

If you visit our stores, we’ll be glad to assist. We receive thousands of items daily, so turnover happens as fast as treasures appear. As such, we can’t track specific merchandise availability either at our store or in other stores.

Gift Cards

Consider this: we get 10,000+ items at our stores every day, which means mega variety—perfect for that ‘has everything’ kinda person. Not only that, each of our stores supports neighbourhood charities, so shopping here helps us, help others.

We’re not able to offer gift card online just yet, so visit us in store to purchase. Find a location.

Just find a store and head to it. Any cashier or manager will gladly assist you.

You can check the balance of your gift card at any time by visiting our Balance Inquiry page, by calling the number listed on the back of your card, or by visiting a Savers store.

Your Savers gift card expires three years from the date of issue.

Gift cards may not be replaced if lost, stolen, or damaged. Please treat your gift card like cash.

Please refer to the number on the back of the gift card to reach the customer service team.

Yes, you may make large purchases of gift cards for your company or corporate event by contacting us at

General Questions

We welcome donations of gently used clothing (for all ages), housewares & knick-knacks, books & music, small electronics, the list goes on. In fact, it can be found right here: items we accept. We also have a list for items we don't accept