Frequently Asked Questions (FAQs)

We’re all ears.
Questions, comments, ideas…go!

Help is on the way. In fact, you just found its headquarters. 

FAQs

Club Card

Just head to your favorite store and ask for a new one.  

At a store near you, just show your club card and a photo ID on your birthday or the day after to get your 20% off birthday discount.

Savers Club Card is your license to save bigger than big. Sign-up is free, and members enjoy pre-sales events, birthday offers, invites to special events and notifications about upcoming sales.  

Yes! Club Cards are always free and sign up is easy.

Just ask! All of our stores carry them, so visit a store near you.

Purchase & Exchange

If you visit our stores, we’ll be glad to assist. We receive thousands of items daily, so turnover happens as fast as treasures appear. As such, we can’t track specific merchandise availability either at our store or in other stores.

Since great items come and go and come again around here, we can only sell merchandise in our stores.

First off, thanks for the compliment! Second and more importantly, each of our stores receives thousands of different items every day. Items in our ads are just a sample of our huge selection, so your best bet is to find a store near you and go shopping!

We don’t buy goods from the public directly. Instead, we gladly accept donations of items on behalf of local charities. How it works is that we support the programs and services of these neighborhood nonprofits every time you drop off a donation. And the more you donate your items, the more help they get. 

Sorry, we don’t do consignment here. However, since our stores support local charities, we’d be happy to accept your gently used items as a donation on behalf of one of our nonprofit partners. 

Good question! We offer a 14 day exchange of merchandise for any reason, as long as it is in the same condition as when it was purchased, the tag is in place and a receipt can be provided.

We make every effort to ensure everything we sell is good quality and in working order. However, even we may miss something, so when in doubt, call the manufacturer to ask questions. You can also bring in your item for an exchange. Read our exchange policy.

It’s always best to contact the manufacturer of the item in question. Many times, they’ll even send you a replacement for free. 

Gift Certificates

Consider this: we get 10,000+ items at our stores every day, which means mega variety—perfect for that ‘has everything’ kinda person. Not only that, each of our stores supports neighborhood charities, so shopping here helps us, help others.

We’re not able to offer gift certificates online just yet, so visit us in store to purchase. Find a location.

General Questions

We’d love to hear from you. First, visit our real estate page to learn about our site requirements. Then you can reach out to the appropriate region lead to learn more.

Great question! We welcome donations of gently used clothing (for all ages), housewares & knick-knacks, books & music, small electronics, the list goes on. Infact, it can be found right here: items we accept. We also have a list for items we don't accept, which includes things like weapons & explosives, large furniture, any food-related items and the like. 

We have stores in Australia, the United States and Canada. Click here to see a list of all of our stores.

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